Important policies

Our shipping policy ensures a smooth and efficient delivery process for all our customers.

Orders are typically processed within 5 to 10 business days, with notifications sent out once your order has been shipped.

We offer standard ground shipping to ensure the safe delivery of your items, with shipping rates calculated based on order weight and size.

Delivery times vary depending on location and shipping method, with standard shipping within the US taking 2-5 business days.

Rest assured, tracking information will be provided once your order has been shipped, allowing you to monitor your package in real-time.

In the event of shipping errors, please contact us within 14 days of receiving your order for assistance.

We reserve the right to refuse shipping to certain locations at our discretion.

For any order status inquiries, you will receive an email notification with a tracking number to monitor your package's progress.

For any inquiries regarding our shipping policy, feel free to email us. Your satisfaction is our priority, and we are here to assist you with any questions or concerns you may have.

Thank you for choosing us and we are excited to provide you with exceptional service.

Limited Warranty

LumiMelts LLC offers a limited lifetime warranty exclusively for the original owner, ensuring that our candles, wax melts, and mist sprays are free from manufacturing defects in materials and construction when used and maintained correctly. This warranty is non-transferable and does not cover normal wear and tear, damage from improper use, maintenance issues, accidents, loss, or theft. Should any product be deemed defective, we reserve the right to replace it at our discretion.

Returns/Exchanges not accepted

Cancellations are not accepted but please contact the seller by email if you have any problems with your order. (Email: LumiMelts@gmail.com)